Privacy Policy

Last updated: July 8, 2026

This Privacy Policy explains how RascalTea collects, uses, stores and shares personal information when you visit rascaltea.com, place an order, create an account, join our newsletter, use our subscription features, leave a review, contact us or otherwise interact with our online store.

For the purposes of applicable data protection laws, the data controller is RascalTea, with registered address at Calle Fluvia n1 bajos, 07009 Palma de Mallorca, Balearic Islands, Spain, VAT / Tax ID ESB13747548. You can contact us at contact@rascaltea.com.

1. Personal information we collect

Depending on how you use the store, we may collect or process the following categories of personal information:

• Identity and contact details, such as your name, email address, phone number, billing address and shipping address.
• Order and transaction details, such as products purchased, order value, delivery details, returns, refunds and customer service history.
• Account details, such as login credentials, saved addresses, preferences and subscription settings.
• Payment-related information. Payments are processed by third-party payment providers; we do not store full card details on our own systems.
• Communications with us, including messages sent through contact forms, email, customer support or social media.
• Technical and usage information, such as IP address, device information, browser type, pages viewed, actions taken on the site, cookie identifiers and approximate location derived from technical data.
• Marketing preferences, such as newsletter opt-in status, unsubscribe history and engagement with marketing emails.
• Reviews or user-generated content that you choose to submit.

2. How we collect personal information

• Directly from you when you place an order, create an account, subscribe, contact us or submit information through the store.
• Automatically when you browse or interact with the website, including through cookies and similar technologies.
• From service providers that help us run the store, process payments, manage subscriptions, deliver orders, provide analytics, send emails, display reviews or prevent fraud.
• From Shopify, which hosts and powers our online store.

3. Why we use your personal information

We use personal information for the following purposes:

• To operate the store and provide our services.
• To process and fulfil orders, payments, shipping, returns, refunds and customer service requests.
• To manage customer accounts, subscriptions and Rascal Club features.
• To provide Build Your Blend and other custom or personalised products requested by you.
• To send transactional communications, such as order confirmations, shipping updates, account messages and subscription notices.
• To send marketing communications where you have consented or where permitted by law.
• To improve the website, products, customer experience, logistics and fraud prevention.
• To display and manage customer reviews, where you choose to submit them.
• To comply with legal, accounting, tax, consumer protection and regulatory obligations.
• To protect our rights, customers, website, services and business.

4. Legal bases for processing

Where the GDPR or similar laws apply, we rely on one or more of the following legal bases:

• Contract: to process and deliver your order, manage your account or subscription, and provide requested services.
• Legal obligation: to comply with tax, accounting, consumer protection, data protection and other legal duties.
• Consent: for certain cookies, newsletter subscriptions, marketing communications or optional features where consent is required.
• Legitimate interests: to run, protect and improve our business, prevent fraud, respond to customers, analyse store performance and maintain website security, provided that your rights do not override those interests.

5. Service providers and third parties

We may share personal information with trusted third parties where necessary to operate the store and provide our services. These may include:

• Shopify, which hosts and powers our online store.
• Payment providers and fraud-prevention services.
• Shipping and fulfilment partners.
• Email and marketing providers.
• Subscription management providers, including Seal Subscriptions where used.
• Review providers, including Judge.me where used.
• Analytics, cookie and advertising partners, where enabled and subject to your choices.
• Professional advisers, authorities, regulators or courts where legally required or necessary to protect our rights.

These providers may process personal information on our behalf or, in some cases, as independent controllers according to their own privacy terms.

6. Shopify

Our store is powered by Shopify. Personal information submitted through the store may be processed by Shopify and its affiliates to provide, secure and improve the ecommerce services that enable us to run the store. Shopify may process data in countries outside your country of residence, subject to appropriate safeguards where required by law.

7. International transfers

Some of our service providers may process personal information outside the European Economic Area, the United Kingdom or your country of residence. Where required, we rely on appropriate transfer mechanisms, such as adequacy decisions, standard contractual clauses or equivalent safeguards.

8. Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, process orders, provide security, measure performance and, where enabled, support analytics and marketing. More information is available in our Cookie Policy.

9. Marketing communications

If you subscribe to our newsletter or marketing list, we may send you news, product updates, offers, early access information and RascalTea content. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at contact@rascaltea.com. We may still send non-marketing messages related to your orders, account or subscription.

10. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud and enforce our agreements. Retention periods may vary depending on the type of information and legal requirements.

11. Your rights

Depending on where you live, you may have rights over your personal information, including the right to access, correct, delete, restrict or object to processing, request portability, withdraw consent and lodge a complaint with a supervisory authority.

If you are in Spain or the European Economic Area, you may contact us first at contact@rascaltea.com. You also have the right to lodge a complaint with your local data protection authority. In Spain, the competent authority is the Agencia Espanola de Proteccion de Datos (AEPD).

12. Children

Our store is not directed at children. We do not knowingly collect personal information from children below the age required by applicable law. If you believe a child has provided us with personal information, contact us so we can take appropriate action.

13. Security

We use reasonable technical and organisational measures to protect personal information. However, no online service, transmission or storage system can be guaranteed to be completely secure.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised "Last updated" date.

15. Contact

Questions about this Privacy Policy or your privacy rights can be sent to contact@rascaltea.com or by writing to Calle Fluvia n1 bajos, 07009 Palma de Mallorca, Balearic Islands, Spain.