Terms of Service

Last updated: July 8, 2026

1. Overview

This website is operated by RascalTea. Throughout the site, the terms "we", "us" and "our" refer to RascalTea. By accessing this website, browsing the store, creating an account, placing an order, joining a subscription or using any of our services, you agree to be bound by these Terms of Service and by any policies referenced here.

If you do not agree to these Terms of Service, you should not use this website or purchase from RascalTea.

2. Business information

The store is operated by RascalTea.

• Business operator: RascalTea
• Registered address: Calle Fluvia n1 bajos, 07009 Palma de Mallorca, Balearic Islands, Spain
• VAT / Tax ID: ESB13747548
• Email: contact@rascaltea.com

3. Eligibility and account use

By using this website, you confirm that you are legally able to enter into a binding agreement and, where applicable, that you are at least the age of majority in your country or region of residence.

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. You must provide accurate, current and complete information when creating an account or placing an order.

4. Products

RascalTea sells tea, infusions, custom blends, accessories and related products. We make reasonable efforts to display and describe our products accurately, including ingredients, preparation guidance, images, prices and availability.

However, product colours, packaging and appearance may vary slightly depending on your screen, production batches, supplier updates or packaging changes. We may update, change or discontinue products at any time.

Our teas and infusions are food products. They are not intended to diagnose, treat, cure or prevent any disease. Any product information provided on this website is for general information only and should not be considered medical, nutritional or health advice.

5. Ingredients, allergens and food information

We aim to provide accurate ingredient and allergen information. Customers are responsible for checking product information before purchase, especially if they have allergies, intolerances, dietary restrictions, medical conditions or specific ingredient concerns.

Our products may be prepared, packed or handled in environments where other ingredients are also present. If you have any concern about a product, contact us before ordering at contact@rascaltea.com.

6. Build Your Blend and personalised products

Build Your Blend allows customers to create a custom blend by choosing a base and ingredients. Because these products are made to customer specifications, they may be treated as personalised products and may not be eligible for return or cancellation once preparation has begun, except where required by law or where the product is defective, damaged or incorrect.

We reserve the right to adjust ingredient quantities within a custom blend to keep the final product balanced, safe and suitable for preparation as a tea or infusion.

7. Rascal Club and subscriptions

Rascal Club and other subscription features may provide access to recurring orders, member pricing, early access, Build Your Blend or other benefits described on the website at the time of purchase.

Subscription terms, billing frequency, minimum commitment, renewal rules, cancellation conditions and member benefits will be shown before purchase. By subscribing, you authorise recurring charges according to the selected subscription terms.

Unless otherwise stated, Rascal Club subscriptions may have a minimum initial commitment of two months and may be cancelled from month three. You are responsible for managing your subscription details, payment method and shipping address before each renewal.

Member pricing, benefits and subscription features may be updated from time to time. Any material changes will be communicated where required by law.

8. Orders

When you place an order, you are making an offer to purchase the selected products. An order is not accepted until we confirm it. We may refuse, cancel or limit an order where reasonably necessary, including in cases of suspected fraud, pricing errors, stock issues, payment problems, delivery restrictions or misuse of promotions.

Please review your order carefully before submitting it. Once an order has been accepted and processing has started, we may not be able to change or cancel it.

9. Prices, taxes and payment

Prices are shown in the currency displayed at checkout. Prices, discounts, offers and promotions may change without notice. The final price, including applicable taxes, shipping costs or other charges, will be shown before you confirm your order.

Payments are processed by third-party payment providers. We do not store full payment card details on our own systems.

For orders delivered outside the European Union, local taxes, customs duties, import fees or carrier charges may apply. These are the customer's responsibility unless expressly stated otherwise.

10. Shipping and delivery

Delivery options, estimated delivery times and shipping costs are shown during checkout or in our Shipping Policy. Delivery times are estimates and are not guaranteed unless expressly stated.

We are not responsible for delays caused by carriers, customs, incorrect addresses, failed delivery attempts, public holidays, force majeure events or circumstances outside our reasonable control.

11. Returns, refunds and cancellations

Returns, refunds and cancellations are governed by our Return and Refund Policy. Certain products, including opened food products, personalised products and Build Your Blend items, may not be eligible for return unless defective, damaged, incorrect or otherwise required by applicable law.

Customers in the European Union may have a legal right of withdrawal for certain purchases, subject to exceptions such as sealed goods not suitable for return for health protection or hygiene reasons once unsealed, and goods made to customer specifications or clearly personalised.

12. Promotions and discount codes

Discounts, offers and promotional codes are subject to their own conditions. They may be limited by date, product, customer, market, subscription status or availability. Unless stated otherwise, discounts cannot be exchanged for cash, combined with other offers or applied retroactively.

We may suspend or cancel promotions where there is misuse, technical error or fraud.

13. Intellectual property

All content on this website, including text, images, product names, graphics, logos, designs, branding, layout, photography, illustrations, copy and other materials, is owned by RascalTea or used with permission.

You may not copy, reproduce, distribute, modify, sell, exploit or use any part of the website or its content without our prior written consent.

14. Reviews and user content

If you submit a review, comment, photo, feedback or other content, you confirm that you have the right to submit it and that it does not infringe the rights of any third party. You grant RascalTea a non-exclusive right to use, display, reproduce, edit and publish that content in connection with the store, products and marketing.

We may moderate, remove or refuse user content that is unlawful, offensive, misleading, abusive, spam, irrelevant or otherwise inappropriate.

15. Third-party services and links

Our website may include third-party services, apps, payment providers, subscription tools, review systems, analytics tools, social media links or external websites. We are not responsible for third-party websites or services that we do not control. Your use of third-party services may be subject to their own terms and privacy policies.

16. Prohibited use

You agree not to use the website or services:

• For unlawful, fraudulent, abusive or harmful purposes.
• To violate applicable laws or regulations.
• To infringe our rights or the rights of others.
• To upload or transmit malware, spam or harmful code.
• To scrape, copy, extract or misuse website content or customer data.
• To interfere with the security, operation or availability of the website.
• To abuse promotions, subscriptions, returns or customer service processes.

17. Errors and inaccuracies

Occasionally, information on the website may contain errors, inaccuracies or omissions, including product descriptions, prices, promotions, shipping details, availability or images. We reserve the right to correct errors, update information or cancel affected orders where reasonably necessary.

18. Disclaimer of warranties

To the fullest extent permitted by law, the website and services are provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, secure, error-free or always available.

Nothing in these Terms limits any legal rights you may have as a consumer under applicable law.

19. Limitation of liability

To the fullest extent permitted by law, RascalTea will not be liable for indirect, incidental, special or consequential losses, loss of profit, loss of data, loss of business or damages arising from your use of the website or products, except where such liability cannot be excluded under applicable law.

Our liability for any claim relating to an order will not exceed the amount paid by you for that order, except where the law requires otherwise.

20. Force majeure

We are not responsible for failure or delay in performing our obligations where caused by events outside our reasonable control, including carrier disruptions, customs delays, natural events, strikes, war, public health emergencies, technical failures or supplier interruptions.

21. Changes to these Terms

We may update these Terms of Service from time to time. The updated version will be posted on this website with a revised "Last updated" date. Your continued use of the website after changes are posted means you accept the updated Terms.

22. Governing law

These Terms are governed by the laws of Spain, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence.

If you are a consumer residing in the European Union, you may also have the right to bring claims in the courts of your country of residence where required by applicable consumer law.

23. Contact

Questions about these Terms of Service can be sent to contact@rascaltea.com or by writing to Calle Fluvia n1 bajos, 07009 Palma de Mallorca, Balearic Islands, Spain.