RascalTea
Shipping & Returns
Everything you need to know about shipping, delivery times and returns.
Free shipping
A little more tea. Delivery on us.
Club deliveries ship free in the EU from €45, in the UK from €69 and in Switzerland from €79. One-off orders ship free in the EU from €64, in the UK from €89 and in Switzerland from €99. Bundles keep their fixed price and do not combine with Club benefits.
Ships from Spain
Orders are prepared and shipped from Spain.
EU, UK & Switzerland
We currently ship to Spain, Austria, Belgium, France, Germany, Italy, the Netherlands, the United Kingdom and Switzerland.
Shipping calculated at checkout
Shipping costs are calculated at checkout before you place your order.
When to expect your order.
Once your order has been prepared, delivery times depend on your destination and the carrier selected at checkout.
These estimates are a guide, not a guaranteed delivery date. During busy periods, holidays, customs checks or carrier delays, orders may take a little longer.
Good to know
Customs, duties and local taxes may apply.
For international orders, any import duties, customs charges or local taxes are the customer’s responsibility.
Final shipping cost is shown at checkout.
Shipping rates are calculated automatically during checkout based on your delivery address and the available shipping options.
You will always be able to review the total cost before confirming your order.
Changed your mind? Keep it sealed.
If you would like to return an item, please contact us within 30 days of receiving your order.
To be eligible for a return, products must be unopened, unused, sealed, and in their original condition.
Return shipping costs are paid by the customer, unless the product arrived damaged, incorrect, or faulty.
Once we receive and inspect the returned item, we will confirm whether the return has been accepted.
Problem with your order? Tell us straight away.
If your order arrives damaged, incorrect, or faulty, please contact us as soon as possible after delivery.
Include your order number, a short description of the issue, and clear photos of the product, packaging, and shipping label.
We will review the case and let you know the next steps.
Need help?
Questions about an order?
Send us a message through the contact form and we’ll help you sort it out.