Shipping Policy

Last updated: November 9, 2026

1. Overview

This Shipping Policy explains how RascalTea processes, prepares and ships orders placed through rascaltea.com.

If you have any shipping questions, contact us at contact@rascaltea.com.

2. Processing times

Orders are usually processed within 1 to 3 business days after payment confirmation, excluding weekends and public holidays.

During launches, promotions, holidays or periods of high demand, processing times may be longer.

Build your five, personalised products and subscription orders may require additional preparation time.

3. Delivery times

Estimated delivery times depend on the destination, shipping method and carrier. Delivery estimates are shown at checkout where available.

Delivery times are estimates only and are not guaranteed unless expressly stated.

4. Shipping destinations

We currently ship to Spain, Italy, Germany, Belgium, Austria, France, the United Kingdom, Switzerland and the Netherlands.

If a destination is not available at checkout, we do not currently ship there.

5. Standard shipping rates

• Spain: €6.90
• Germany, Belgium, the Netherlands, France and Italy: €6.90
• Austria: €7.90
• United Kingdom: €12.90
• Switzerland: €13.90

The final shipping cost is shown at checkout before you place your order.

6. Free shipping

For one-time purchases, free shipping is available from €64 in Spain, Italy, Germany, Belgium, Austria, France and the Netherlands; from €89 in the United Kingdom; and from €99 in Switzerland.

For Rascal Club deliveries, free shipping is available from €45 in Spain, Italy, Germany, Belgium, Austria, France and the Netherlands; from €69 in the United Kingdom; and from €79 in Switzerland.

Below these thresholds, the standard shipping rate for the destination applies. Rascal Club deliveries require a minimum of two pouches. Bundles have their own fixed pricing and do not combine with Rascal Club benefits.

7. Order tracking

Where tracking is available, you will receive tracking information by email once your order has been shipped.

Tracking updates are provided by the carrier and may take some time to appear after dispatch.

8. Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for failed deliveries, delays, lost parcels or extra costs caused by incorrect, incomplete or outdated shipping details provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, a failed delivery attempt or an uncollected parcel, we may charge additional shipping costs to resend it.

9. Failed delivery and uncollected parcels

If a carrier attempts delivery and the parcel is not collected or cannot be delivered, it may be returned to us.

If the parcel is returned to us, we will contact you to arrange reshipment where possible. Additional shipping costs may apply.

If you no longer want the order, we may refund the eligible product value after deducting any non-refundable shipping costs, return fees or costs charged by the carrier, unless the law requires otherwise.

10. Damaged parcels

If your parcel arrives visibly damaged, please take photos of the shipping box, packaging and affected products, and contact us as soon as possible at contact@rascaltea.com.

Please include your order number and a short explanation of the issue.

11. Lost parcels

If your tracking shows no movement for an unusual period or your order appears to be lost, contact us at contact@rascaltea.com.

We may need to open an investigation with the carrier before issuing a replacement or refund.

12. United Kingdom and Switzerland: taxes, customs and import fees

Orders shipped to the United Kingdom and Switzerland may be subject to local taxes, customs duties, import fees or carrier handling charges.

These charges are set by local authorities or carriers and are the customer's responsibility unless expressly stated otherwise at checkout.

We are not responsible for delays caused by customs checks, import procedures or local authorities.

13. Restrictions

Some products may not be available for shipping to certain destinations due to carrier restrictions, food import rules, customs requirements or local regulations.

If we cannot ship a product to your destination after an order has been placed, we will contact you and may cancel and refund the affected order or item.

14. Subscription shipments

Subscription orders, including Rascal Club orders, are shipped according to the subscription frequency and shipping address active at the time of renewal.

You are responsible for updating your shipping address before each renewal. We may not be able to change an address once a subscription order has started processing.

15. Contact

For shipping questions, contact us at contact@rascaltea.com.